Refund policy
Refund Policy
Returns
At AMPLA SELECTION, we want you to be completely satisfied with your purchase.
You may request a return within 30 days of receiving your order. To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it. The product must also be in its original packaging.
Your Right to Cancel (UK Customers)
Under UK consumer law, you have the right to cancel your order within 14 days after receiving your goods, without providing a reason.
To exercise your right to cancel, please contact us at support@amplaselection.com before the cancellation period expires.
If you cancel your order in accordance with your legal rights, you must return the item to us. Unless the item is faulty, damaged, or incorrect, you may be responsible for the return shipping costs.
Your statutory rights under UK consumer law are not affected by this policy.
Returns for Skincare and Personal Care Products
For hygiene and safety reasons, opened or used skincare products may not be eligible for return.
This does not affect your statutory rights if the product is faulty, damaged, incorrect, or does not match the description provided.
Non-Returnable Items
Some items cannot be returned, including:
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Gift cards
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Downloadable products
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Products that have been opened, used, or are not in their original condition
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Items damaged after delivery due to customer handling
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong product.
To request assistance, please contact:
We will review your request and work with you to resolve the issue.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.
Late or Missing Refunds
If you have not received your refund yet, please:
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Check your bank account again.
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Contact your payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us:
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need assistance with an exchange, please contact:
Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping costs are non-refundable unless required by applicable consumer protection laws.
Contact Us
If you have any questions regarding returns or refunds, please contact:
AMPLA SELECTION
Email: support@amplaselection.com