Refund policy
Last updated: August 2026
At AMPLA SELECTION, our priority is to provide you with an exceptional skincare experience and premium technology. Please read our complete return and refund guidelines below to understand your rights and our policies.
1. Special 90-Day Satisfaction Guarantee (RadianceSilk™)
We deeply believe in the high technology, quality, and effectiveness of our flagship product, the RadianceSilk™ high-tech ice-cooling epilator.
To give you total peace of mind and confidence in your investment, the RadianceSilk™ is covered by an exclusive 90-Day Satisfaction Guarantee.
If you are not entirely satisfied with your results or your experience within 90 days from the date of delivery, you may request a return and a full refund of your purchase price.
Usage, Protocol & Photo Verification
Because long-lasting results in advanced hair reduction depend on proper consistency and adherence to the treatment schedule, the 90-Day Satisfaction Guarantee is subject to the following fair-use conditions:
Consistent Use: Customers must demonstrate that they have used the RadianceSilk™ correctly and consistently according to the instructions provided in our user manual over a reasonable trial period (at least 60 to 90 days).
Progress Documentation: To process a satisfaction return, we kindly ask customers to provide brief feedback along with basic progress logs or photos demonstrating consistent use and proper application of the device.
Complete Kit & Original Packaging: To qualify for the guarantee or any return, the RadianceSilk™ must be returned in its original packaging, complete with all original components, manuals, power supplies, cables, and protective eyewear (glasses). Complimentary shaving razors or blades included for pre-treatment may be discarded if used and do not need to be returned for hygiene reasons.
2. Standard Returns & Right to Cancel (UK Customers)
Under UK consumer law (Consumer Contracts Regulations), you have the legal right to cancel your order and return standard items within 14 days of receiving your goods, without providing any reason.
For other products in our catalog (excluding the RadianceSilk™), our standard return window is 30 days from delivery, provided the items remain unused, unopened, and in their original packaging.
To exercise your right to cancel or return, you must notify us at support@amplaselection.com before the cancellation period expires.
3. Hygiene and Personal Care Products (Skincare)
For strict hygiene, health, and safety reasons, opened, tested, or used skincare or cosmetic products (other than the RadianceSilk™ under our special 90-day promotional guarantee) are non-returnable and non-refundable, unless they arrive faulty or damaged.
4. Non-Returnable Items
Certain types of items cannot be returned or refunded under any circumstances, including:
• Gift cards
• Downloadable products or digital guides
• Products that have been heavily mishandled, modified, or damaged after delivery due to customer misuse
5. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery and contact our support team if the item is defective, damaged, or if you received an incorrect product.
Beyond our satisfaction guarantee, the RadianceSilk™ includes a comprehensive 12-month manufacturing warranty covering technical defects, hardware malfunctions, or factory faults not caused by accidental damage, drops, or misuse.
6. How to Start a Return or Claim
To request a return, exchange, or to claim your 90-day satisfaction guarantee, please follow these steps:
- Contact our customer support team at support@amplaselection.com with your order number, clear details of your request, and (if applicable for the 90-day guarantee) your usage feedback and progress photos.
- Once your request is reviewed and authorized, our team will provide you with the correct return shipping instructions and address.
- Return Shipping Costs: Unless the item is faulty, defective, or covered under specific warranty conditions, customers are responsible for paying their own return shipping costs. Original shipping fees are non-refundable.
7. Refunds Processing
Once your returned item is received, inspected, and approved by our quality control team:
• Your refund will be processed automatically, and a credit will be applied to your original method of payment.
• Please note that processing times can vary depending on your bank or card issuer (typically taking a few business days to reflect in your account).
8. Contact Us
If you have any questions, require assistance with your device's treatment protocol, or need help with a return, please do not hesitate to reach out to our team:
Email: support@amplaselection.com